Customer Story: A Warmer Home Without the Hassle – Susan’s Experience with Thermosoft Australia

Location

Victoria, Australia

The Background

Susan Evans and her husband moved into a 10-star energy-rated home that had no fixed heating, only temporary plug-in options that were already there, which they weren’t willing to use. Focused on maintaining the home’s energy performance, they wanted something that offered consistent warmth without noisy fans, ducting, or plumbing.

After a friend’s recommendation, Susan discovered Purmo radiators from Thermosoft Australia, a simpler, quieter alternative to traditional hydronic or reverse-cycle systems.

The Challenge

Susan was looking for a gentle yet effective heating solution to match their sustainable home. The heaters needed to:

• Avoid forced air or fan heating
• Integrate with their existing solar and battery system
• Be easy to install with no ongoing maintenance
• Deliver reliable comfort without interrupting the home’s design

The Solution

They installed:

• A large radiant panel in the open-plan living and kitchen area with high ceilings and north-facing windows
• A smaller panel in the hallway to reduce the chill near the bedrooms and bathrooms

These products provided the radiant, fan-free warmth Susan was after. Silent, reliable, and perfectly suited to her lifestyle and home layout.

“It ticked all the boxes. No noisy fans, no plumbing, and it fits perfectly with our solar and battery setup.”

Seamless Setup

Susan contacted Thermosoft Australia directly and was supported by Stuart, who helped size the heaters using a simple consultation. Installation was quick, with no delays or issues. Even three years later, Susan still remembers how straightforward the process was.

Living with Purmo Radiators from Thermosoft Australia

Thanks to radiant heat and smart use of solar energy, Susan enjoys:

• Comfortable warmth without overworking the system
• Heating during off-peak hours using their solar and electric vehicle plan
• A home that rarely drops below 16°C, even without the heaters running overnight

“It’s so gentle, you forget it’s even on. It just keeps the home at a comfortable level, and the grandkids haven’t burnt their fingers once.”

Real-World Comfort

The radiators have helped turn Susan’s home into a space of effortless warmth. With the panels mounted safely and securely, her grandchildren can play nearby with peace of mind.

She has recommended Thermosoft Australia to friends and is currently considering an additional panel for her internal bathroom, weighing up a towel rail versus a traditional panel.

Key Benefits

• Silent, gentle heat – no fans, no noise, no fuss
• Child-safe and allergen-friendly - ideal for families and grandparents
• Stylish finish – smooth, minimal design that complements Susan’s interiors
• Zero maintenance – no filters or moving parts
• No gas, no plumbing – a practical electric alternative to hydronic heating
• Smart usage – strategic use of solar power and off-peak energy

“It’s filled all our requirements; quiet, clean and easy. We’re very happy.”

What Sets Thermosoft Apart?

• Legendary warmth, unbeatable simplicity
• A genuine alternative to hydronic systems, without the installation hassle
• Local support and tailored advice
• A perfect fit for high-performing, solar-powered homes
• No service or maintenance required, just long-lasting, silent heat