Has made mum's home warmer, cleaner and quieter. No loud overhead ducted heater which blew out hot and cold air. Thermosoft system has changed her life and increased her homes value
My first attempt to set up the gateway was by using the printed information contained in the Installation manual and the Unisenza brochure. Big mistake. Both are so badly worded as to make almost no sense. I eventually found my way to the Youtube videos which made much more sense. The set ups procedure is too complicated to remember (for me) after one or two viewings, so I transcribed the instructions and used my written instructions to complete the set up. Of course, it is now summer and I will have to wait for a few months to really test out the system. I'm sure it will all be good. I do recommend that you make a transcription of the video instructions.
Hi David, thanks for the feedback — and great job getting it set up! We’re glad the videos helped in the end. We do send the link out with order confirmations, and we’ve got written instructions available if anyone needs them. Appreciate you sharing your experience — let us know if there’s anything else we can do to help.
I can't connect the radiators with the Home Gateway. The instructions are brief and don't have FAQs or Troubleshooting tips.
Hi Catherine, I’m sorry to hear you’ve had trouble connecting your radiators to the gateway. I tried to get in touch with you via phone call/SMS to offer help, but didn’t hear back. We also have set-up guides that can be found here: https://thermosoftaustralia.com.au/pages/installation-and-setup
Just wanted to check — is the issue still ongoing? I’d love to help you get it sorted.
Looking forward to hearing from you.
Excellent product. we have 4 fitted and find them easy to use and efficient.
Beautiful fan. Great design and electrical smarts. Excellent service from Thermosoft. Thankyou for stocking this premium option.
It doesn’t work it won’t pick up devices. Heaters
We had 4 Yali radiators fitted. Not only do they look great, they deliver gentle, quiet warmth and seem to be very efficient.
It's so handy to be able to turn my heaters on or off wherever I am!
The service I have received has been amazing from start to finish. I called first and received great advice, and he directed me to the local showroom and that he would let them know what I am after which he did. The customer service man was aware of my call and what I was interested in. My ordering was completed quickly with the knowledge I was given and then the delivery process was constantly advising me of the status. Even the drivers were very helpful.
Early days especially as the weather is getting warmer, so opportunity to run heater are few.
So far so good
This is a great heater! Easy to install, easy to setup the wifi and a great even heat comes and heats the room.
Very happy with this fan. Completely silent and the real timber blades are such a nice touch.
Finally got them fitted. They work perfectly. Now I just have to 'pair' them to my phone. Thankyou to all at Thermosoft for their advice and help.
We had three radiators installed at the beginning of spring and they are heating the room well, though I don't know if it'll be enough in the cold of winter. I like the temp display on each heater and I manually adjust the temp to suit. So far it's been comfortable.
I love the heat provided by these heaters. I am hoping I will be able to afford to run them
Hi Margot, thanks for sharing your feedback! We're so glad you're enjoying the warmth from the heaters. If you ever have any questions about energy efficiency or how to get the most out of them, feel free to reach out—we’re happy to help.
Its an excellent radiator.
We will require another radiator, 1.5KW because the room is so large.
Thanks for the great review, Alasdair!
We’re glad our technician was able to help with your heating situation. It makes sense that a larger radiator would be a better fit for your space.
When you're ready, we’d be happy to assist with your purchase of an additional radiator to ensure your space stays comfortable. Just let us know.
My electrician told me he was quite happy to install the hard wiring kits.
Am super happy with my Kaba heater. Surprisingly warm given I only ordered a 1000w portable to see how it would go, when the recommended size for the room is 2000w. I really feel the cold normally so I wake up to a pleasant 18 degrees every morning. Only issue is the short cord and position of the control panel. Be nice if the cord could be on the left on some models because I intend buying a Yali plus before next winter. I had a new power point installed yesterday and was limited to where it could be installed.
Thank you for your feedback. We're glad to hear the Kaba heater is keeping you warm and that you're enjoying a comfortable 18 degrees. We understand your concerns about the short cord and control panel position. Our technician suggested to use an extension cord instead. While we don’t have a permanent solution for the Kaba at the moment, we do have one for the Yali Plus. We appreciate your input and hope the Yali Plus works well for you next winter.
Working well - operating manual has some error's in it.
Great product and great company to deal with.
