We had three radiators installed at the beginning of spring and they are heating the room well, though I don't know if it'll be enough in the cold of winter. I like the temp display on each heater and I manually adjust the temp to suit. So far it's been comfortable.
I love the heat provided by these heaters. I am hoping I will be able to afford to run them
Hi Margot, thanks for sharing your feedback! We're so glad you're enjoying the warmth from the heaters. If you ever have any questions about energy efficiency or how to get the most out of them, feel free to reach out—we’re happy to help.
Its an excellent radiator.
We will require another radiator, 1.5KW because the room is so large.
Thanks for the great review, Alasdair!
We’re glad our technician was able to help with your heating situation. It makes sense that a larger radiator would be a better fit for your space.
When you're ready, we’d be happy to assist with your purchase of an additional radiator to ensure your space stays comfortable. Just let us know.
My electrician told me he was quite happy to install the hard wiring kits.
Am super happy with my Kaba heater. Surprisingly warm given I only ordered a 1000w portable to see how it would go, when the recommended size for the room is 2000w. I really feel the cold normally so I wake up to a pleasant 18 degrees every morning. Only issue is the short cord and position of the control panel. Be nice if the cord could be on the left on some models because I intend buying a Yali plus before next winter. I had a new power point installed yesterday and was limited to where it could be installed.
Thank you for your feedback. We're glad to hear the Kaba heater is keeping you warm and that you're enjoying a comfortable 18 degrees. We understand your concerns about the short cord and control panel position. Our technician suggested to use an extension cord instead. While we don’t have a permanent solution for the Kaba at the moment, we do have one for the Yali Plus. We appreciate your input and hope the Yali Plus works well for you next winter.
Working well - operating manual has some error's in it.
Great product and great company to deal with.
We’re loving our new heater. Customer service from Tony and the team. The program feature is great to manage efficient power use.
Very happy with the heaters - I love radiated heat as opposed to split system A/C’s.
I have Hydronic heating in the place I have just sold and these stand alone units are great.
I have purchased an off-the-plan apartment in Balwyn which is just starting construction. Once I move in (about 18 months) I will be back to get some wall mounted units.
Game changer! Had very little heating in older home using fan heaters. Rooms are now warm with no wasted kWh on empty or little used rooms via the app & tracking lower kWh than before. App allows good control, a real game changer. Only regret is that there are only 6 timings (@aug-25) available in app per unit. In busier rooms, like kitchen, bathrooms & dining, at least 2-4 more timings are needed, closer to 10 per unit would be a great addition on the Usenza app.
We have been able to utilise the gateway due to the phone support from Tony. I was originally unable to set up the gateway utilising the documentation supplied.
Hi Des, we're sorry to hear about your frustrating experience. Our team has already reached out, and the technician has assisted with the pairing and setup process—everything should be resolved now. If you have any further questions or need additional support, don't hesitate to contact us. We're here to help.
I'm finding the Unisenza app very annoying. I am simply wanting to turn on and off the heaters when I choose. Having to dial down the temp so as I can turn them off and set-up a timer for them to turn back on, is annoying. I need the timer for the morning, however not every morning at the same time.
Rob Marson
Thank you for your feedback, Rob. We appreciate the opportunity to address your concern. As discussed, the three lines (like a fire icon) can be used to turn off your heater, but to avoid disrupting the program you’ve set, you can also adjust the temperature by dialing down the temp. We understand it’s still not working as you expected to be, and we want to assure you that we’re taking your feedback seriously. We’ll continue to investigate and escalate this as needed to improve your experience.
Works as described, with good even heat. I you want to program the unit(a) get the gateway. The manual alternative is a little tedious, the app handles it much better.
This system has changed my life! I have never successfully been able to heat my old stone cottage until now. My home has never been so comfortable or cosy in winter as it is now
Happy with the quality but instructions are confusing
Hi Nigel, thank you for your feedback! We're glad you're happy with the quality. We understand that the instructions may have been confusing, and we truly appreciate you reaching out. We've already contacted you and are happy to offer phone assistance to help clarify things further. Please feel free to reach out if you need anything else.
Did not realise this part was not needed
Hi Nigel, thanks for your review! Just wanted to confirm that we’ve already guided you through the return process for the hardwiring kit. Once the item is back with us and inspected, we’ll process your refund. If you have any other questions, feel free to reach out
It is an easy system to learn and use
Electrician connected without any major issues.
Hi Geoff, thanks for the feedback! Glad the electrician got everything connected smoothly. If there's anything else we can help with, feel free to reach out.
I am loving the new radiators. I am not loving the app. I find it very frustrating, as I need to make adjustments during the day.
Amazing product backed be excellent before during and after sales support.
I couldn't speak higher of thermosoft
Look great, silent, even heating all throughout room
