The Yali radiator is tremendous, very happy with it and with the Thermosoft team. Never experienced such an attentive sales process. We have now bought 2 Thermosoft products and are likely to buy several more as we continue with our long term restoration project.
It's just such a shame that the Unisenza app is so confusing and hasn't got any sort of user manual. I'm sure it works fine and could be very useful, but it's just been complete guesswork as to what all the indicators mean and how to interact with them. Just a simple picture of the screen and list of what the icons mean would be so helpful.
I am so happy with this product that I have purchased a second one!
We bought 2 of these and they are fabulous. Warm the house very quickly. The service from Thermosoft is second to none
We real love our new heaters and the warmth is fabulous. Clean and warm heating. We are definitely converts from ducted gas as we use our solar. They are also attractive on our walks and we have converted other friends over to this heating.
Customer service was great and at this stage we cannot fault anything from ease of purchase to installation and follow up.
Keep up the great work.
This is the second home we've installed these heaters in. They are simply the best! Couldn't recommend them more highly. They produce a nice gentle heat with no noise—you'll never go back. Be sure to get the Unisenza module to allow operation and scheduling from your phone.
One word. Fabulous. Cannot fault anything really. We had a problem which they then updated us completely. The new app does work much better than the previous so we are more than happy.
Easy to install works with wonderful even warmth good daytime/nightie settings
The Purmo radiator drying bar provides an efficient and cost effective alternative to using a dryer, on those rainy days when it’s impractical to hang small amounts of washing outdoors. The bar easily clips onto the front of the radiator and can be quickly removed and stored away when not needed. The bar is quite sturdy and the colour matches the radiator allowing it to nicely blend in.
The app is consistently displaying incorrect information and doesn’t transfer manual to preset condition well. Usually have to turn each individual heater on then back to program mode even after there is always long delays with the info displayed.
It’s unfortunate that this is the only automated gateway system for the heaters.
Unisenza has a lot of work to do
The Unisenza + Smart Home Gateway is an excellent digital way to control our 3 Purmo Parada radiators. Whether we’re at home or out and about, we’re able to monitor and control the settings of the radiators via the smartphone app. The instructions in the manual regarding setting up the Gateway and pairing it to our 2 smartphones were somewhat disappointingly vague. However Thermosoft have a couple of YouTube instructional video clips which are easy to follow and make the set up process very easy and quick.
We've fitted out our stone cottage in the Adelaide Hills with 1 radiator in each bedroom and 2 in the main lounge. They look stunning in the cottage and bring such character to the rooms. The heating qualities are amazing - keeping a constant warm temperature in the rooms (even in the frosty Adelaide Hills). The service was fantastic - really professional and approachable for all our questions. Easy to install. Would definitely recommend - such a value add to our house.
We have added this heater to our living area in our house in Tasmania. Previously we were having troubles getting that 'warm' feeling in the room from the ducted heating. This has added a warmth that can only come from a radiator type heater. Very pleased so far.
It was easy to install, and looks good on the wall.
As far as I know the Hardwire Kit is doing what it is meant to do and that it was easy for the Electrician to install
Our 3 Parada radiator panels have been installed and hard wired into the backing walls. The result means the panels blend in nicely to their surrounds and create a neat appearance. There are no electrical leads trailing along the floor to the nearest power point. This is reassuring from a safety aspect, as children or even adults(!) cannot accidentally trip over or dislodge the electrical connection.
Thermosoft is an excellent company to purchase radiators from. Their after sales service and customer care are exemplary.
We enjoy the gentle heating and convenience of these units. Combined with our solar/battery set up we can heat our living areas virtually free of charge.
The Yali oil Heather that I ordered was delivered in perfect condition and is very well constructed and has a beautiful warmth. So far very happy with the Heater and I love the fact there is no loud fan noise and that dust is not blown everywhere. Everyone at ThermoSoft Australia was wonderful and after I received the heater I was sent some messages to make sure I was happy with everything and to not hesitate to contact them if I needed to talk to them regarding any issues. Wonderful!
Disappointingly, the ethernet cable supplied was very short and did not reach our modem so I had to find a longer one. Looks like penny-pinching. Other than the cable issue, instructions are needed on how to set up the App. which without instructions I did not find intuitive and hard to work out. My "get out of jail" was finding an excellent U-Tube video in the Thermosoft website which allowed me to successfully set up the heaters on the App. Now all is working, the Unisenza is very good and the heaters are simple to control remotely.
Although winter hasn’t arrived, we have recently installed 3 Parada radiator panels in our villa. They aesthetically blend into our mid-century home complimenting the furniture and colour scheme.
The delivery of the units had a minor hiccup, but Thermosoft and the delivery team were quick to rectify the problem, (even forwarding a lovely gift hamper, to apologise for any inconvenience!) so that we were able to have the units installed on the given day as preplanned.
Absolutely love this heater. We are renting so we couldn’t go for the wall mounted option. It looks amazing and the heat feels lovely and cozy like the hydronic heating we had in our previous home.
We have Hydronic heating throughout most of the house with the exception of our ensuite which was very cold during winter months. It was far more cost effective to install an electric unit than extend the current Hydronic system. We discovered Thermosoft products and advisory service. They recommended a 1250w towel rail. It has made a huge difference to the Ensuite - we now have a warm room and towels and love that we can control it independently of the Hydronic system.
