Easily Control Your Radiators from Your Smartphone
Connect the Unisenza+ Smart Home gateway to your Wi-Fi and enjoy full central control of your Plus Series radiators via the new Unisenza+ smartphone app. Control your heaters remotely, create zones and set schedules - all within the app. Zigbee 3.0 smart home technology allows for integration with smart home systems, Google Home or Amazon Alexa
Specifications
| Wireless Communication | WiFi: 802.11 b/g/n; ZigBee 3.0 2.4GHz; |
| Bluetooth | v.4.2 BR/EDR and BLE (only for commissioning) |
| Wired Communication | 10/100 Mbps Ethernet |
| Power Supply | 5 VDC via micro-USB-port |
| Power Consumption | max. 3W |
| Operation Conditions | Indoor |
| Operating Temperature | 0°C – 40°C |
| Relative Humidity | 5% – 95%, RH non-condensing |
| Storage Temperature | -10°C – 60°C |
| Protection Class | IP30 |
| Dimensions (mm) | 93 (B) x 98.4 (D) x 24 (H) |
The Unisenza and thermosoft staff have been fantastic as is the product Eric was very professional and walked me through everything I needed to know
The Unisenza app is fantastic controlling my heating from a couch xx
My first attempt to set up the gateway was by using the printed information contained in the Installation manual and the Unisenza brochure. Big mistake. Both are so badly worded as to make almost no sense. I eventually found my way to the Youtube videos which made much more sense. The set ups procedure is too complicated to remember (for me) after one or two viewings, so I transcribed the instructions and used my written instructions to complete the set up. Of course, it is now summer and I will have to wait for a few months to really test out the system. I'm sure it will all be good. I do recommend that you make a transcription of the video instructions.
Hi David, thanks for the feedback — and great job getting it set up! We’re glad the videos helped in the end. We do send the link out with order confirmations, and we’ve got written instructions available if anyone needs them. Appreciate you sharing your experience — let us know if there’s anything else we can do to help.
I can't connect the radiators with the Home Gateway. The instructions are brief and don't have FAQs or Troubleshooting tips.
Hi Catherine, I’m sorry to hear you’ve had trouble connecting your radiators to the gateway. I tried to get in touch with you via phone call/SMS to offer help, but didn’t hear back. We also have set-up guides that can be found here: https://thermosoftaustralia.com.au/pages/installation-and-setup
Just wanted to check — is the issue still ongoing? I’d love to help you get it sorted.
Looking forward to hearing from you.
It doesn’t work it won’t pick up devices. Heaters
It's so handy to be able to turn my heaters on or off wherever I am!
We have been able to utilise the gateway due to the phone support from Tony. I was originally unable to set up the gateway utilising the documentation supplied.
Hi Des, we're sorry to hear about your frustrating experience. Our team has already reached out, and the technician has assisted with the pairing and setup process—everything should be resolved now. If you have any further questions or need additional support, don't hesitate to contact us. We're here to help.
I'm finding the Unisenza app very annoying. I am simply wanting to turn on and off the heaters when I choose. Having to dial down the temp so as I can turn them off and set-up a timer for them to turn back on, is annoying. I need the timer for the morning, however not every morning at the same time.
Rob Marson
Thank you for your feedback, Rob. We appreciate the opportunity to address your concern. As discussed, the three lines (like a fire icon) can be used to turn off your heater, but to avoid disrupting the program you’ve set, you can also adjust the temperature by dialing down the temp. We understand it’s still not working as you expected to be, and we want to assure you that we’re taking your feedback seriously. We’ll continue to investigate and escalate this as needed to improve your experience.
It is an easy system to learn and use
Functioning to expected standard after good support from Thermosoft.
Hi Alan, thanks for your feedback, and sorry to hear the heater isn’t performing as expected. We know how important it is for everything to work smoothly.
Our technician mentioned the panels are showing an orange display and only feeling warm around the set point. Since you’re running them alongside a split system, we want to make sure both are working well together.
We’ve double-checked the panel settings, and everything looks in order. We’ve also reached out to arrange a site visit to take a closer look and help get things running just right.
Check your inbox for the details, or feel free to reach out if you’d prefer to book a time directly.
Thanks again for flagging this. We’re on it and are confident we will get it sorted for you.
Easy to setup and works well 👍 very happy
