Case Study: Gentle Heating with European Style – Sally Meakin's Experience with Thermosoft

Customer Profile

Name: Sally Meakin
Location: Gippsland, Victoria
Property Type: Sustainable new home build

Background

When Sally and her husband moved from a drafty terrace home in Carlton to a newly built, energy-efficient home in regional Victoria, comfort remained a top priority. With years of experience using hydronic heating in Melbourne, they wanted to find a similar solution that offered quiet, consistent warmth—without compromising the clean aesthetic of their new home.

“We’d just built this beautiful house—it’s probably around 8-star rated. It’s warm most of the time, but I thought in the bedrooms during real winter, it might be nice to have a little extra heat.”

The Challenge

Despite the thermal efficiency of the home, Sally knew from experience that bedrooms could still feel chilly on colder nights. She didn’t want noisy ducted heating or bulky units cluttering the minimalist design.

“I don’t like blowy heating. I just wanted that gentle warmth—quiet, efficient, and something that looked good in small spaces.”

Finding Thermosoft

Sally discovered Thermosoft through her own online research. What stood out was the product’s European design, great customer reviews, and a local Australian distributor she could speak with directly.

“I liked that it was European-made but had an Australian distributor. It just felt right.”

The Thermosoft Solution

Thermosoft provided and installed two electric radiators in the bedrooms—offering discreet, gentle heating with programmable timers.

Why it was the right fit:

• Sleek, compact design ideal for small rooms
• Silent operation (no “blowy” air)
• Timers and thermostats for smart energy use
• European quality with local support

"I remember saying to my husband—I can’t even remember the process, it was that easy. Quote came in, installer arrived on time, showed us how to use them, and that was it.”

Seamless Installation

Sally provided measurements, received a quote, and booked an install—all without needing to visit a showroom.

"It was totally pain-free. I didn’t have to chase anything. The guy who came out was great—on time, friendly, and professional. And we’re not even in central Melbourne!”

Results & Impact

While the radiators are used only on the coldest nights due to the home’s insulation, Sally noticed no drastic spike in energy bills and continues to enjoy the comfort and design.

“I really love it. It’s gentle heat, there’s no noise, and it just fits our home. It even matches the sustainability of the house.”

Benefits experienced:

• Improved bedroom comfort during winter
• Discreet, attractive units that blend with home aesthetics
• Minimal impact on power bills
• Quiet and easy to control

“I do really love it. It’s gentle heat, there’s no noise, and it suits our house perfectly. It was a really good experience—easy, seamless, and I’d absolutely recommend Thermosoft to others.”— *Sally Meakin

Why Customers Like Sally Choose Thermosoft

• Trusted European engineering with local support
• Personalised service – from consultation to installation
• Design-conscious products for modern Australian homes
• Efficient heating without noisy ducted systems

Interested in a similar solution?

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