Am super happy with my Kaba heater. Surprisingly warm given I only ordered a 1000w portable to see how it would go, when the recommended size for the room is 2000w. I really feel the cold normally so I wake up to a pleasant 18 degrees every morning. Only issue is the short cord and position of the control panel. Be nice if the cord could be on the left on some models because I intend buying a Yali plus before next winter. I had a new power point installed yesterday and was limited to where it could be installed.
Thank you for your feedback. We're glad to hear the Kaba heater is keeping you warm and that you're enjoying a comfortable 18 degrees. We understand your concerns about the short cord and control panel position. Our technician suggested to use an extension cord instead. While we don’t have a permanent solution for the Kaba at the moment, we do have one for the Yali Plus. We appreciate your input and hope the Yali Plus works well for you next winter.
Working well - operating manual has some error's in it.
Great product and great company to deal with.
We’re loving our new heater. Customer service from Tony and the team. The program feature is great to manage efficient power use.
Very happy with the heaters - I love radiated heat as opposed to split system A/C’s.
I have Hydronic heating in the place I have just sold and these stand alone units are great.
I have purchased an off-the-plan apartment in Balwyn which is just starting construction. Once I move in (about 18 months) I will be back to get some wall mounted units.
Game changer! Had very little heating in older home using fan heaters. Rooms are now warm with no wasted kWh on empty or little used rooms via the app & tracking lower kWh than before. App allows good control, a real game changer. Only regret is that there are only 6 timings (@aug-25) available in app per unit. In busier rooms, like kitchen, bathrooms & dining, at least 2-4 more timings are needed, closer to 10 per unit would be a great addition on the Usenza app.
We have been able to utilise the gateway due to the phone support from Tony. I was originally unable to set up the gateway utilising the documentation supplied.
Hi Des, we’re sorry to hear that you had a frustrating experience. Our team has already reached out, and our technician assisted with the pairing and setup process. If you have any further questions or need additional support, please don’t hesitate to contact us again. We’re here to help.
I'm finding the Unisenza app very annoying. I am simply wanting to turn on and off the heaters when I choose. Having to dial down the temp so as I can turn them off and set-up a timer for them to turn back on, is annoying. I need the timer for the morning, however not every morning at the same time.
Rob Marson
Thank you for your feedback, Rob. We appreciate you giving us the opportunity to help solve your initial concern. Our technician has already discussed the issue and suggested a solution, but we understand it’s still not working as expected for you. Rest assured, we’re taking your feedback seriously and will continue to look into this, escalating it where necessary, to see how we can improve the experience for you.
Works as described, with good even heat. I you want to program the unit(a) get the gateway. The manual alternative is a little tedious, the app handles it much better.
This system has changed my life! I have never successfully been able to heat my old stone cottage until now. My home has never been so comfortable or cosy in winter as it is now
Happy with the quality but instructions are confusing
Hi Nigel, thank you for your feedback! We're glad you're happy with the quality. We understand that the instructions may have been confusing, and we truly appreciate you reaching out. We've already contacted you and are happy to offer phone assistance to help clarify things further. Please feel free to reach out if you need anything else.
Did not realise this part was not needed
Hi Nigel, thanks for your review! Just wanted to confirm that we’ve already guided you through the return process for the hardwiring kit. Once the item is back with us and inspected, we’ll process your refund. If you have any other questions, feel free to reach out
It is an easy system to learn and use
Electrician connected without any major issues.
I am loving the new radiators. I am not loving the app. I find it very frustrating, as I need to make adjustments during the day.
Amazing product backed be excellent before during and after sales support.
I couldn't speak higher of thermosoft
Look great, silent, even heating all throughout room
Great piece of kit. Excellent functionality, easy to instal and frugal to operate.
I can't rate this as it is still undelivered.
Hi Heidi, thank you for reaching out. We’ve tried to contact you but were unable to connect. We’re happy to inform you that the item has now been successfully delivered. Have you had a chance to try it out yet? If you have any further questions or need assistance, please feel free to reach out and we're happy to assist.
Seems to be working very well. The instructions for installation could be improved but I was able to get there in the end. The key point is that the fire is very effective.
Absolutely no regrets buying these! They are awesome!
The app is easy to use and most importantly my house is WARM!!
