Sleek. Minimal. Modern.
Frequently Asked Questions
Find answers to common questions about our product and its benefits.
PURMO PLUS SERIES RADIATORS
Legendary Warmth. Unbeatable Simplicity.
Purmo radiators are built to heat homes during freezing Scandinavian winters.
As one of the only true electric radiators on the Australian market, Purmo panels provide the luxury of radiant central heating at approximately half the cost of hydronic systems.
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Oil-Filled and Electric
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Made in the UK
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Independent Operation
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Easy Installation
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No Ongoing Maintenance
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Wireless Control
Oil-Filled and Electric
Made in the UK
Independent Operation
Easy Installation
No Ongoing Maintenance
Wireless Control
Not sure which heaters are right for you?
Luxurious warmth is just a few clicks away
Need a quick estimate for one or two rooms?
Use our online, instant heating calculator
Our calculator quickly estimates the panels you need to heat a room - or two.
You'll just need to enter basic room dimensions and energy efficiency info.
Takes < 2 mins
Need to heat several rooms or an entire building?
Use our personalised 3-step online estimate
Our expert estimators will run the numbers and calculate your precise heating needs.
Then, our heating consultant will ensure your quoted solution perfectly fits each room's unique layout.
Takes 5-15 minutes
Looking for a solution mainly during those fresh spring days where the sun's out and solar is pumping but its still a bit chilly in the house. This for us hit the nail on the head. Room is warm and chill effect is gone. Solar covers the energy used so essentially free heat
Warm radiant heat at the touch of fingertips with the app and scheduling options are convenient. Thermosoft were great to deal with too.
Some measurements in the instructions don’t appear to be accurate (37mm for first screw hole? 100mm line on bracket was not there) but product was still easy enough to install.
Purchased as product was advertised specifically for a drying cupboard - it does not have any program setting for a timer function. This required the $279 Unisenza gateway add on (I did get a discount code to get this for free).
The user manual for the heater programs were annoyingly complicated but now I have the app set up I will hopefully not have to refer to the user manual.
The instructions for the app were confusing and the app does not have a very good user face.
I have concerns that if the app stops working in say, 2 years, the support is a European company for the Unisenza gateway and if there are any issues getting a resolution, this expensive heater will cease to have a timer function.
The app dropped the heater and I needed to re add it, but it would not let me use the same name for the heater.
Works well and as intended but the app could be improved.
The heater alone could have a higher rating as it is well made but the technology the company has partnered with along with the cost of the required add on lets the product down.
Hello Cherie,
Thank you for bringing this to our attention.
I understand your frustration with the app's user interface and the lack of clear instructions.
Please know that as a team, we are continuously looking for ways to improve our guides and materials, and Purmo, our manufacturer, is actively working on enhancing the app to deliver a better customer experience.
We truly appreciate your patience as we work on these improvements. To help address your concerns with Unisenza, we’re eager to assist you further and have been trying to reach out to arrange a site visit.
I’ve also sent you an email regarding this—I hope you have received it? Please read it when you get a moment, and we look forward to your response.
Best regards,
Chelsea
Excellent balanced and comfortable heat throughout them entire house
The heaters look great, and they work well so long as the room is insulated and draft proofed (if the room is not, then the flow of cold air moving through the room will prevent the heater from warming it)
What has soured the experience is that the claim that the heaters are compatible with Alexa is false and misleading. They are not. The Unisenza+ app is not a skill Alexa can learn (the only skill is the old Unisenza app, which is not compatible). I have raised this directly with Thermosoft, and have received no reply.
You can control the heaters through their App. But if you are looking for a heating solution to integrate with Alexa, then do not buy these heaters. The advertising is misleading
If the App was compatible with Alexa I’d have given the heaters a 4-5 star review.
Hello Jeremy,
Thank you for bringing this concern to our attention.
I completely understand your frustration and want to assure you that we remain fully committed to providing customer satisfaction.
We are actively working to resolve this issue by coordinating with Purmo, our manufacturer in the UK, and they are working directly with Amazon to address the situation.
Rest assured that we will continue to monitor the progress closely and will keep you updated until this matter is resolved. We sincerely appreciate your patience and understanding as we work to make things right.
Best regards,
Chelsea
I love the look of these panels in our new home and yet to experience the warmth because it has turned to summer type weather.
Looking forward to the ease of use.
Thank you to Anne for answering on going queries before installation and to David for his patience and his knowledge.
