Thermosoft Customer Installation Guide
Thank you for choosing Thermosoft for your heating needs! We understand that every customer has unique requirements, so we’ve designed this guide to walk you through the different installation options available. Whether you’re planning a DIY project, working with your own tradesperson, or using our partnered services, we’re here to support you every step of the way.
Option 1: DIY Installation – Perfect for the Handy Homeowner
If you enjoy hands-on projects, you can install the heaters yourself. It’s simpler than you might think, and we’ll guide you through the process!
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What You’ll Need:
Basic tools such as a drill, level, and stud finder (or a masonry drill if your walls are masonry).
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How It Works:
You’ll mount the panels on your wall using our easy-to-follow guides. All you need is a little know-how to locate studs, level the heater, and drill securely.
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Electrical Component:
If your heaters require hardwiring, this part must be completed by a licensed electrician. We’ll provide you with:
- Detailed documentation to share with your electrician.
- Support from our team to answer any questions.
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Resources to Help You:
We’re just a call or email away if you need assistance or clarification!
Option 2: Hire Your Own Electrician or Handy Person
Already have a trusted electrician or tradesperson? No problem! You can hire them to handle the full installation.
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How We Support You:
We’ll provide all the information they need to:
- Install heaters, towel rails, or hardwire kits.
- Understand load requirements for your system.
- We will provide all your individual heater load requirements on your heating plan.
- If you do not have a heating plan from us yet but you have specific heaters in mind, let us know and we will tell you the amp draw for each unit.
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Resources to Help You:
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Benefits for You:
- Your chosen professional can assess the entire job and give you a complete quote for all required works, including any extra electrical work like running power to a new location.
Rest assured, we’ll work closely with your tradesperson to make the process as easy as possible.
Option 3: Let Us Help with Taskforce
We’ve partnered with Taskforce, a service that organizes electricians across Australia, to help with your installation. This is a great option if you’d prefer us to handle most of the setup!
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What Taskforce Covers:
- Installation of heaters.
- Installation of towel rails.
- Installation of hardwire kits (as long as power is already present at the location).
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Important to Know:
Taskforce quotes don’t include extra electrical work, such as:
- Running power to a new location.
- Checking switchboard load requirements.
- Additional electrical upgrades.
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For these tasks, you can work directly with the electrician once they’ve been assigned. They’ll provide you with a separate quote for any extra work.
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How We Support You:
- We provide all the required documentation for your electrician.
- Both you and the electrician are welcome to contact us with any questions.
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Resources to Help You:
Option 4: Pre-Installation Site Visit
Want to know exactly what’s involved before committing to an installation? Soon, you’ll be able to book a site visit with Taskforce to assess the work required.
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How It Works:
- You book in through this link Taskforce Site Visit form.
- An electrician will visit your home to evaluate any additional electrical work needed.
- You’ll receive a clear overview of the total job, including costs, before moving forward.
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Benefits:
- Gain confidence in the installation process.
- Make informed decisions about your installation and any additional electrical requirements.
This service will help you avoid surprises and ensure everything is ready for your heaters to be installed smoothly.
Important Things to Remember
- Taskforce is not an electrical company. They provide quotes for specific tasks like mounting heaters and installing towel rails, but extra work (like running power) will need to be quoted directly with the electrician.
- We’re here to help. If you prefer to hire your own tradesperson, we’ll provide everything they need to complete the installation.
- Transparency is key. If you’re unsure about the Taskforce quote, you’re welcome to find your own electrician to get a full quote for all work required. Thermosoft will support you every step of the way.
Your Options at a Glance
| Option | What’s Involved | Thermosoft’s Role |
|---|---|---|
| DIY Installation | You handle the installation; licensed electrician required for hardwiring. | Guides, video resources, and customer support. |
| Hire Your Own Tradesperson | Use your own electrician or handyman for the entire installation process. | Guides, video resources, and technical support to share with your electrician. |
| Taskforce Installation | Partnered electricians handle heater/towel rail installation; extra electrical work quoted separately. | Guides, video resources, and technical support to Taskforce-assigned electrician. |
| Pre-Installation Site Visit | Electrician assesses site before installation and quotes for additional electrical work requirements. | Provide resources and support for decision-making to customer, and guides, video resources, and technical support to electrician. |
Need Help or Ready to Get Started?
If you have any questions or need further assistance, don’t hesitate to contact us. We’re here to make your installation process simple and stress-free.
Enjoy your new Thermosoft heaters!
